Services
Maintenance and support
Broken equipment costs more than fixing it. Maintenance contracts, fast call-outs and after-sales service handled locally in Casablanca.
Scope
What it covers
Maintenance contracts
- Scheduled preventive maintenance
- Corrective call-outs on request
- Scope and response times set in the contract
- Estate tracking and service history
- Periodic reporting
After-sales service
- We handle the warranty claim
- Liaison with the manufacturer
- Fault diagnosis and qualification
- Follow-up through to resolution
- Loan equipment during downtime
Consumables and parts
- Scheduled replenishment
- Print maintenance kits
- Wear parts and replacements
- UPS batteries
- Warranty extensions
Process
How it works
- 01
Reporting the fault
A single point of contact, by phone or email, to report the incident — no call centre in between.
- 02
Qualification
Remote diagnosis first: many incidents are resolved without a site visit, and therefore faster.
- 03
Intervention
On-site attendance where required, within the contracted response time, with common spares already on board.
- 04
Follow-up
A service history kept per device: what was done, when, and what is likely to fail next.
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